Privacy Policy
MegaMix AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at megamixai.com.
Information We Collect
Information You Provide
- Account Information: When you create an account or start a free trial, we collect your email address and payment information (processed securely through Stripe).
- Audio Files: Audio files you upload for mixing and mastering. These are processed temporarily and not stored permanently after processing unless you save them to your projects.
- Communications: Information you provide when contacting support or subscribing to our newsletter.
Information Collected Automatically
- Usage Data: We collect information about how you use our services, including pages visited, features used, and session duration.
- Device Information: Browser type, operating system, and device identifiers.
- Cookies: We use cookies and similar technologies for authentication, preferences, and analytics.
- Free Download Limit Enforcement: To enforce our one free download limit for preview users, we use a persistent identifier stored in cookies and local storage. We also compute a lightweight browser fingerprint hash from publicly available browser characteristics and a hashed version of your IP address (never stored in raw form). These signals are only matched in combination (same device and network within 30 days) to prevent abuse while avoiding false positives for unrelated users. This data is used solely to prevent abuse of the free download offer and is not used for advertising or cross-site tracking.
How We Use Your Information
- To provide and maintain our AI mixing and mastering services
- To process your subscription and payments
- To send service-related communications and updates
- To respond to your inquiries and provide customer support
- To improve our services and develop new features
- To send marketing communications (with your consent)
- To detect and prevent fraud or abuse
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our services (payment processing via Stripe, email services, analytics).
- AI Processing Partners: Audio may be processed through third-party AI services (such as ElevenLabs for sound effects) to provide our features.
- Legal Requirements: When required by law or to protect our rights.
Data Retention
We retain your account information for as long as your account is active. Audio files uploaded for processing are deleted after processing unless saved to your projects. Project data is retained until you delete it or close your account.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Data portability
Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us through the Contact Support option in the site menu or email us at support@megamixai.com.